Ordering information
Ordering & Cancellation
- Breakfast, hot lunch, bento boxes
- 12:00pm two business days prior
- Special orders
- 12:00pm two business days prior
- All other products
- 12:00pm the business day prior
Delivery Windows
Breakfast | 30 minutes
Lunch | 1 hour
Virtual Meetings | 2 hours
Please calculate 20 minutes for the set up of hot food.
Hours of Operation
- Office Hours
- Mon-Fri from 8:30am – 4:30pm
- Delivery Hours
- Mon-Sat from 6:00am – 5:00pm
Please inquire about Sunday or after-hours deliveries.
Delivery Receiving Policy
- Upon ordering, a site contact and phone number will be requested
- If there is no one present to collect the order upon arrival of the driver (within the delivery window) the
driver will wait a maximum of 15 minutes. - If there is no one available to receive the delivery after that time the policy is as follows:
- Household – It will be left at the front door. If the food cannot be left (ex – apartment building), it
will be brought back to our address at 7207 Fairmount Drive SE for pick up. - Business – It will be left with reception. If the food cannot be left, it will be brought back to our
address at 7207 Fairmount Drive SE for pick up.
- Household – It will be left at the front door. If the food cannot be left (ex – apartment building), it
- A second delivery attempt may be made once the driver’s other orders have been delivered. (Please
note this may take up to three hours).
Service Charge on hot food orders includes:
- Chafing dishes and sterno fuels
- Serving utensils
- Buffet set-up
- Equipment pick-up
Cancellation Policy
- If orders are cancelled after the ordering deadline, 50% of total invoice will be charged.
- If the food has been dispatched, it will be invoiced in full.
- In order to receive a full refund, cancellation notice must be received by these times:
- Breakfasts, hot lunches, bento boxes, special orders | before 12:00pm two business days prior to delivery.
- All other products | before 12:00pm the business day prior to delivery.
Additional Charges
- 5% GST
- Delivery charge [all orders except for pickups] | $17
- Fuel charge [all orders except for pickups] | $10
- Small order fee [orders under $150 of product] | $20
- Coffee equipment / tea equipment pickup [waived when ordered in conjunction with a hot breakfast or hot lunch] | $17
- Hot food service charge | 18%, up to $60 (whichever is less)
- Individual packaging charge | $1.00 per person
- Out of town deliveries | add $2 per kilometre outside of the city limits (please enquire)
- Late deliveries | add $20 per hour after 5:00pm (please enquire)
- Linens and other rental equipment are available upon request for an additional fee (please enquire)