Ordering & Cancellation
Breakfast, hot lunch, bento boxes
12:00pm two business days prior
Special orders
12:00pm two business days prior
All other products
12:00pm the business day prior
Delivery Windows

Breakfast | 30 minutes
Lunch | 1 hour

Please calculate 20 minutes for the set up of hot food.
Hours of Operation
Office Hours
Mon-Fri from 9:00am – 4:30pm
Delivery Hours
Mon-Sat from 6:00am – 5:00pm
Please inquire about Sunday or after-hours deliveries.
Delivery Receiving Policy
  • Upon ordering, a site contact and phone number will be requested
  • If there is no one present to collect the order upon arrival of the driver (within the delivery window) the
    driver will wait a maximum of 15 minutes.
  • If there is no one available to receive the delivery after that time the policy is as follows:
    • Household – It will be left at the front door. If the food cannot be left (ex – apartment building), it
      will be brought back to our address at 18011 Spruce Meadows Way SW for pick up.
    • Business – It will be left with reception. If the food cannot be left, it will be brought back to our kitchen address at 18011 Spruce Meadows Way SW for pick up.
  • A second delivery attempt may be made once the driver’s other orders have been delivered. (Please
    note this may take up to three hours).

Service Charge on hot food orders includes:

  • Chafing dishes and sterno fuels
  • Serving utensils
  • Buffet set-up
  • Equipment pick-up
Cancellation Policy
  • If orders are cancelled after the ordering deadline, 50% of total invoice will be charged.
  • If the food has been dispatched, it will be invoiced in full.
  • In order to receive a full refund, cancellation notice must be received by these times:
    • Breakfasts, hot lunches, bento boxes, special orders | before 12:00pm two business days prior to delivery.
    • All other products | before 12:00pm the business day prior to delivery.
Additional Charges
  • 5% GST
  • Delivery charge [all orders except for pickups]
    • Zone A (0 – 5 km) – $5.00
    • Zone B (5 – 15 km) – $12.00
    • Zone C (15 – 30 km) -$19.00
  • Fuel charge [all orders except for pickups] | $10
  • Small order fee [orders under $150 of product] | $20
  • Coffee equipment / tea equipment pickup [waived when ordered in conjunction with a hot breakfast or hot lunch] | $17
  • Hot food service charge | 18%, up to $60 (whichever is less)
  • Individual packaging charge | $1.00 per person
  • Out of town deliveries | add $2 per kilometre outside of the city limits (please enquire)
  • Late deliveries | add $20 per hour after 5:00pm (please enquire)
  • Linens and other rental equipment are available upon request for an additional fee (please enquire)

Select delivery location

If ordering to a specific venue, please select the corresponding venue. If the venue is not in the list or if this is a Office / Home delivery, please select "Office / Home Delivery"