Website policies

Upon ordering, a site contact name and phone number will be requested. This person is to be available throughout the duration of the delivery window to receive the meal. We strongly recommend adding a backup person’s name & backup phone number for situations when the main contact person may become unavailable.

If there is no one present to collect the order upon the arrival of the driver (within the delivery window), the driver will wait a maximum of 15 minutes. If no-one has arrived to receive the order by that time, the policy is as follows:

• Household – The catering will be left at the front door. If the food cannot be left (ex – apartment building), it will be brought back to our address at 7207 Fairmount Drive SE for a customer pick up.
• Business – The catering will be left with reception. If the food cannot be left, it will be brought back to our address at 7207 Fairmount Drive SE for a customer pick up.

A second delivery attempt may be made once the driver’s other orders have been completed. (Please note, this may take up to three hours).

Please note, we use allergens such as gluten, dairy, shellfish, and nuts in our facilities.

Due to the nature of some allergies and intolerances, we cannot guarantee food safety for those with severe allergies.

Office Gourmet Catering takes great care to instruct food production staff on the severity of food allergies, mitigate cross contamination, and identify ingredients that may cause allergic reactions for those individuals with food allergies. However, the possibility that manufacturers of the commercial foods we use could change the formulation at any time, without notice, also exists.

We strongly recommend ordering a separate plate for anyone with severe allergies. Guests who may have a life-threatening reaction should consider avoiding the consumption of any food at the event.

In order to receive a full refund, cancellation notice must be received by these times:

• For breakfasts, hot meals, and bento boxes | 12:00 pm (noon) two business days prior to the delivery date
• All other products | 12:00 pm (noon) one business day prior to the delivery date

If orders are cancelled after the ordering deadline, 50% of the total invoice will be charged to cover the cost of the supplies.

If the food has already been partially prepped, fully prepped, completed, or dispatched, it will be invoiced in full.

The client is responsible for providing adequate parking space for catering vehicles and if not available then applicable parking lot fees will be added to the final invoice. The client will also ensure that the catering location has adequate loading dock and elevator access and that any necessary paperwork is filed ahead of the delivery date.

Office Gourmet Catering shall not be liable for damages or otherwise for failure to carry out the items of this agreement in whole or in part, caused directly or indirectly by or in consequence of fire, storm, war, earthquake, flood, venue closure, pandemic, rebellion, insurrection, riot, civil commotion, strike or by any cause whatsoever or Act of God beyond the control of Great Events Catering Inc. whether similar to or dissimilar from the causes enumerated herein.

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 5 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Like most website operators, we collect non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. The purpose in collecting non-personally identifying information is to better understand how website’s visitors use our website.

We collect information about you during the checkout process on our store. While you visit our site, we track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order
• We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our catering services
• Comply with any legal obligations we have, such as calculating taxes
• Improve our catering offerings
• Send you marketing messages, if you choose to receive them
• If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Members of our team have access to the information you provide us. For example, both Administrators and Event Managers can access:

• Order information, such as what was purchased, when it was purchased and where it should be sent.
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

We may share your data with a third-party. This could include, but may not be limited to, analytics, marketing, payment gateways, shipping providers, and third party embeds.

We will not sell or lease your personal information to third parties unless we have your permission or are required by law to do so.

We would like to send you email marketing communication which may be of interest to you from time to time. If you have consented to marketing, you may opt out later.

You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please click on the unsubscribe link at the bottom of the email.

We accept payments through Moneris. When processing payments, some of your data will be passed to Moneris, including information required to process or support the payment, such as the purchase total and billing information.

Please see the Moneris Privacy Policy for more details.